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Alanis
Customer Support Specialist at Cognizant
Contato
Competências
Skilled in managing and updating inventory records to ensure data accuracy and integrity.
Experienced in providing prompt and effective support via phone and email to diverse users.
Proficient in written and verbal communication, ensuring clarity and professionalism.
Dedicated to maintaining precise records and reducing errors in data management.
Formação acadêmica
Idiomas
Resumo
Dedicated support specialist with experience in inventory management and customer service, committed to delivering precise data and exceptional user support. Adept at streamlining processes and improving response efficiency.
Principais conquistas
- Ensured 100% accuracy in inventory record management, reducing discrepancies
- Provided timely support to internal and external users, enhancing customer satisfaction
- Streamlined inquiry response process, improving response times by 20%
Experiência
Inventory Management – Customer Support
Managed and updated user accounts and inventory records, ensuring accuracy across systems.. Responded to internal and external user inquiries via phone calls and email, providing timely and accurate resolutions.. Conducted data evaluations to identify errors, resolve system issues, and improve processes.. Documented transactions, inquiries, and corrective actions for compliance purposes.. Streamlined internal workflows by creating custom Excel dashboards and pivot reports.