Alejandro - Ingeniero de Software con 10 años de experiencia en desarrollo y liderazgo técnico

Aplicó Python en el desarrollo de aplicaciones, automatización y análisis de datos

Coordina equipos y fases del proyecto para garantizar entregas eficientes

Diseñó y mantuvo bases de datos para soportar aplicaciones de alto rendimiento

Mentorió a colegas y lideró revisión de code para asegurar buenas prácticas

Managed high-volume support queues (email, chat, calls), consistently achieving a CSAT of 95%+ across multiple channels., Collaborated directly with operations and product teams to relay customer feedback, resulting in 3 major UX updates., Trained and mentored new agents, improving onboarding ramp-up time by 30%.

Resolved complex financial inquiries for high-risk credit portfolios, maintaining compliance with strict privacy and security standards., Achieved a first-call resolution rate of 88% while handling sensitive customer data and account escalations., Assisted in QA audits, providing feedback and process optimization suggestions that improved team accuracy metrics.

Delivered customer solutions across various industries, consistently ranked top 10% in performance., Supported rollout of new CRM systems and trained cross-functional teams., Recognized for exceptional conflict resolution skills and ability to manage peak volume periods.