Customer-focused analyst with expertise in Azure cost management, visualization, and AI tools.
Applied pivot tables and graphical analysis techniques for financial data presentation.
Assisted executive clients with Azure consumption issues, focusing on personalized support and satisfaction.
Utilized extensive knowledge of Azure products and processes for troubleshooting and client education.
Applied AI tools to support detailed explanations of Azure usage and expense breakdowns.
Teknowledge
Financial Technology Analyst responsible for giving executive clients personalized assistance in issues or breakdowns about their monthly Azure consumption and expenses, using pivot tables, graphics, artificial intelligence and an extensive knowledge base of Microsoft Azure products and processes for a detailed explanation aiming to reach the maximum level of customer satisfaction.
TELUS International (ROBLOX)
Back-office agent in charge of moderating the content (images or text) sent by platform users through community chats or direct messages
Teleperformance (AMEX GBT)
Responsible for managing reservations and modifications of flights, hotels and cars (domestic and international) to important companies from various sectors in the United States using Saber (GDS) through phone calls and email.
Teleperformance (IHG)
Reservation of rooms and management of existing reservations for clients and members of the IHG (Intercontinental Hotels Group) hotel chain globally through telephone calls.
Bachelor of Marketing
High School
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