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David
Fintech Analyst with expertise in Azure cost management and customer support
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Competencies
Applied pivot tables and graphical analysis techniques for financial data presentation.
Assisted executive clients with Azure consumption issues, focusing on personalized support and satisfaction.
Utilized extensive knowledge of Azure products and processes for troubleshooting and client education.
Applied AI tools to support detailed explanations of Azure usage and expense breakdowns.
Education
Summary
Customer-focused analyst with expertise in Azure cost management, visualization, and AI tools.
Key Achievements
- Provided personalized assistance to executive clients on Azure consumption issues, enhancing customer satisfaction
- Utilized pivot tables and graphics to analyze and explain Azure expenses, improving clarity of financial reports
- Developed knowledge base resources on Microsoft Azure products and processes to support client education and issue resolution
Experience
Fintech Analyst II
Financial Technology Analyst responsible for giving executive clients personalized assistance in issues or breakdowns about their monthly Azure consumption and expenses, using pivot tables, graphics, artificial intelligence and an extensive knowledge base of Microsoft Azure products and processes for a detailed explanation aiming to reach the maximum level of customer satisfaction.
Content Moderator
Back-office agent in charge of moderating the content (images or text) sent by platform users through community chats or direct messages
Corporate Travel Agent
Responsible for managing reservations and modifications of flights, hotels and cars (domestic and international) to important companies from various sectors in the United States using Saber (GDS) through phone calls and email.
Salesman & CS Representative
Reservation of rooms and management of existing reservations for clients and members of the IHG (Intercontinental Hotels Group) hotel chain globally through telephone calls.
Quality Analyst - Stores
Quality monitoring of customer service executives and camera monitoring, focused on the continuous improvement of commercial management, customer service management, order and presentation of premises to the public, as well as the creation of a new process of induction for Newly hired executives at Tigo Stores in El Salvador, Guatemala and Colombia, focused on the area of quality and compliance with the COPC standard.
Team Leader
Supervision of the operations team for a bitcoin wallet with focus on resolving each of the queries and requests made by the clients of Chivo Wallet, intensive coaching for agents in the improvement process, daily call feedback, coaching focused on continuous improvement of the agent, ensuring compliance with metrics by each of the agents, ability to provide floor support to live agents and generation of reports on a daily basis.
Team Leader
Supervise and manage sales and retention teams focusing on monthly individual and group targets, aiming for the agent continuous development and company growth, intensive coaching programs and daily call feedback to assure metrics compliance daily, ability to provide floor support to live agents and generation of reports on a daily basis.
Trainer
Training in multiple sales campaigns and procedures for new staff and active staff in the company, as well as constant monitoring of their current management through active listening to calls and coaching focused on continuous improvement.
Back Office Multi Skill /Help Desk Support
Management of after-sales processes applied to activation and/or delivery of equipment and services to clients with precise logistics monitoring and tracking, as well as daily reporting presented to managers and leadership in different sales campaigns / Support to internal clients (face to face salesman) in case of inconveniences with portability systems, migration of numbers to LTE mode and reprogramming to recover telephone lines.
Salesman
Outbound calls to new and existing clients to contract postpaid and portability services.