Detail-oriented Data Analyst with extensive experience in financial data analysis, dashboard creation, and process optimization.
Applied analytical techniques to interpret complex datasets and generate insights.
Wrote queries for data extraction and manipulation in relational databases.
Created visual dashboards to monitor KPIs and improve decision-making processes.
Utilized advanced Excel functions for data organization, analysis, and reporting.
TELEPERFORMANCE
Taking inbound calls, Assisting customers with everyday banking financial transactions, Approve or deny bank products identifying customers’ behaviors
BLACKHAWK NETWORK
Taking inbound calls, Register consumer information, Dispute charges such as unauthorized, overcharged, etc, Provide information regarding financial transactions, Outbound calls to confirm customer satisfaction
TELUS INTERNATIONAL
Taking inbound calls, Promoted and offered new products to potential clients, Keep customer using services avoiding dissatisfactions
Bachelor’s Degree
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Presented analysis findings effectively to stakeholders and team members.
