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Alessandro
Front Desk - Retention
Contato
Competências
Applied analytical techniques to interpret complex datasets and generate insights.
Wrote queries for data extraction and manipulation in relational databases.
Created visual dashboards to monitor KPIs and improve decision-making processes.
Utilized advanced Excel functions for data organization, analysis, and reporting.
Presented analysis findings effectively to stakeholders and team members.
Formação acadêmica
Resumo
Detail-oriented Data Analyst with extensive experience in financial data analysis, dashboard creation, and process optimization.
Principais conquistas
- Developed and maintained dashboards to visualize key financial metrics.
- Streamlined data collection processes, reducing reporting time by 20%.
- Led a team of five in executing data analysis projects on customer behavior.
Experiência
Front Desk - Retention
Taking inbound calls, Assisting customers with everyday banking financial transactions, Approve or deny bank products identifying customers’ behaviors
Disputes Department - Back Office
Taking inbound calls, Register consumer information, Dispute charges such as unauthorized, overcharged, etc, Provide information regarding financial transactions, Outbound calls to confirm customer satisfaction
Taking inbound calls, Promoted and offered new products to potential clients, Keep customer using services avoiding dissatisfactions