Dedicated data analyst with over 5 years of experience in healthcare analytics, specializing in data modeling, reporting, and visualization to support data-driven decision making.
Proficient in analyzing complex datasets to extract actionable insights.
Experienced in writing complex queries for database management and reporting.
Extensive use of Excel for data visualization, pivot tables, and macros.
Utilized Tableau and Power BI to create dashboards for business stakeholders.
Qualfon Telemark
Providing information about insurance policy to customers., Filing insurance claims., Provide assistance signing in to the webpage., Providing information about coverages., Solve problems with contractors schedules., Provide information about appointments.
1840&Company
Providing information about products to customers., Place orders for customers over the phone., Provide information about promos and discounts., Cancel orders., Track orders., Follow up on customer inquiries via email., Place order quotes for customers.
GoodLeap
Provide payment assistance., Negotiate solutions to close overdue account cases., Offer programs to bring account up to date., Provide good customer service., Send tickets in case of escalation., Provide information about account, contracts, payments, interest and payment plans.
TTEC
Bachillerato
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Managed data projects from initiation through completion, coordinating with cross-functional teams.
Basic troubleshooting for cell phones., Provide solutions for internet plans., Provide information about offers, internet plans and international services., Cross-sale phones, change plans and internet services., Explain and help understand telephone and internet bills.
Teleperformance México
Customer service for major international bank including:, Solution to customer problems., Debit card activations., Closing of accounts., Funds transfer between accounts., Suspensions of automatic payments., Identify fraud and register complaints., Replacements of debit cards., Sending account statements., Password reset for bank app as well as online banking.
