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Alfredo
Customer Service & Support Specialist with 4+ years in Tech & Logistics
Video resume
Bilingual representative
- Assist Walmart drivers with order issues.nn- Help employees when they don't know how to solve a problem.nn- Achieve the target on each metric such as AHT, QA, Adherence, WUT, ATTENDANCE even above the target.nn- Supporting drivers with steps so that they better know how the app works and how they can solve the issue at their end.-nn Applying great chat flow using greeting statements with the brand name, empathy statements of the driver issue.
Contacto
Bucaramanga, Santander, Colombia
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceExpert
Delivered customer support for large US-based companies, ensuring issue resolution and satisfaction.
Technical SupportIntermediate
Assisted drivers with app navigation and problem-solving to optimize their order completion process.
Communication SkillsAdvanced
Utilized greeting statements, empathy, and clear instructions to improve chat flow and customer rapport.
Ticket & Issue ResolutionIntermediate
Supported drivers and employees through step-by-step problem solving and technical assistance.
Resumen
Experienced professional with over four years delivering support across logistics and telecommunications, skilled in resolving technical issues and enhancing customer experience.
Logros Clave
- Consistently achieved or exceeded metrics such as AHT, QA, Adherence, WUT, and Attendance.
- Provided technical support to Walmart drivers, helping them resolve app-related issues.
- Supported multiple companies including Google and AT&T, demonstrating versatile customer support skills.
Habilidades
Customer ServiceTechnical SupportCommunication SkillsTicket & Issue Resolution
Publicado en CazVid - 3 jul 2025