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Alfredo
Customer Service & Support Specialist with 4+ years in Tech & Logistics
Video resume
Bilingual representative
- Assist Walmart drivers with order issues.nn- Help employees when they don't know how to solve a problem.nn- Achieve the target on each metric such as AHT, QA, Adherence, WUT, ATTENDANCE even above the target.nn- Supporting drivers with steps so that they better know how the app works and how they can solve the issue at their end.-nn Applying great chat flow using greeting statements with the brand name, empathy statements of the driver issue.
Contact
Bucaramanga, Santander, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Delivered customer support for large US-based companies, ensuring issue resolution and satisfaction.
Technical SupportIntermediate
Assisted drivers with app navigation and problem-solving to optimize their order completion process.
Communication SkillsAdvanced
Utilized greeting statements, empathy, and clear instructions to improve chat flow and customer rapport.
Ticket & Issue ResolutionIntermediate
Supported drivers and employees through step-by-step problem solving and technical assistance.
Summary
Experienced professional with over four years delivering support across logistics and telecommunications, skilled in resolving technical issues and enhancing customer experience.
Key Achievements
- Consistently achieved or exceeded metrics such as AHT, QA, Adherence, WUT, and Attendance.
- Provided technical support to Walmart drivers, helping them resolve app-related issues.
- Supported multiple companies including Google and AT&T, demonstrating versatile customer support skills.
Skills
Customer ServiceTechnical SupportCommunication SkillsTicket & Issue Resolution
Published on CazVid - Jul 3, 2025