Alli - Agente de Servicio al Cliente – CashApp

Experiencia demostrada en Creatividad.

Experiencia demostrada en Comunicación.

Experiencia demostrada en Responsabilidad.

Experiencia demostrada en Trabajo en equipo.

Experiencia demostrada en Excel.

Atención por chat. Resolución de problemas financieros. Disputas. Verificación de identidad

Soporte técnico. Pagos. Facturación y asistencia a clientes

Mantenimiento de propiedades. Alquileres. Pagos y citas

Revisión y procesamiento de apelaciones de seguros médicos. Análisis de cobertura. Manejo de expedientes médicos. Confidencialidad y cumplimiento de estándares

Reviewed and processed insurance appeal documentation for hospital stays and medical services with high accuracy.. Analyzed health insurance determinations, verifying coverage decisions, payment approvals, and claim denials.. Evaluated medical records and policy documentation to ensure compliant case processing while maintaining strict HIPAA standards.. Consistently met and exceeded key quality and productivity metrics in a fast-paced environment.

Provide expert technical and account assistance regarding account verification, transaction history, and platform features.. Maintain top-tier satisfaction ratings through empathetic, prompt, and structured resolution handling and teamwork.

Managed property maintenance requests, rental payment processing, and leasing inquiries using Yardi real estate software.. Coordinated appointment scheduling for prospective tenant tours and delivered accurate property availability details.

Delivered technical troubleshooting for security systems, guiding clients step-by-step through battery replacements and resets.. Handled billing inquiries and processed payments to enhance client retention and satisfaction.

Resolved financial inquiries via messaging, including transaction disputes, bitcoin management, and missing funds localization.. Processed identity verification documentation while adhering strictly to financial compliance guidelines.