Álvaro - Customer Service & Support Specialist with versatile communication skills

Managua, Managua Department, Nicaraguaen

Provided customer support and technical assistance at CONCENTRIX and IBEX GLOBAL NICARAGUA

Handled appointment scheduling and appointment setting for healthcare and legal clients

Publicado en CazVid

Resumen

Dedicated to delivering effective customer service and support across diverse roles in the contact center and client management sectors.

Logros Clave

Collected debts and managed client communications at CONNECT INTERNATIONAL LLC

Habilidades

CommunicationAdvanced

Extensively engaged in customer interaction and team collaboration to ensure clear, effective communication.

Data Analysis (Excel)Intermediate

Utilized Excel for data analysis tasks in support roles, contributing to operational insights.

Organization & MultitaskingAdvanced

Managed multiple client accounts, scheduling, and administrative tasks efficiently.

Proactivity & Problem SolvingIntermediate

Assumed proactive approach in addressing customer needs and resolving issues swiftly.

Idiomas

Spanish

Experiencia

Technical Support Advisor and Customer Service Representative

CONCENTRIX

June, 2019 - October, 2020

Customer Service Representative and RTA (Real-time Analyst)

IBEX GLOBAL NICARAGUA

March, 2021 - April, 2023

Appointment Setter or Scheduler

ELITE LIENS LLC

August, 2023 - November, 2023

Debt Collector

CONNECT INTERNATIONAL LLC

March, 2024 - June, 2024

Appointment setter for Arizona Digestive Health

OCLINICALS

August, 2024 - None

Educacion

RODOLFO RODRIGUEZ ALVARADO, HIGH SCHOOL

Bachelor

Completed NOV 2014

UNIVERSIDAD NACIONAL AUTÓNOMA DE NICARAGUA

Microbiology

Completed UNFINISHED

FACULTAD DE CIENCIAS ECONÓMICAS, UNAN -MANAGUA

Completed OCT 2016

UNIVERSIDAD CENTROAMERICANA UCA

Completed MAY 2019

KDSA (Knowledge for Development S.A)

Completed FEB 2021

KDSA

Completed MAY 2021

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