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Customer Service & Support Specialist with versatile communication skills
Contact
Managua, Managua Department, Nicaragua
Available on CazVid
Competencies
CommunicationAdvanced
Extensively engaged in customer interaction and team collaboration to ensure clear, effective communication.
Data Analysis (Excel)Intermediate
Utilized Excel for data analysis tasks in support roles, contributing to operational insights.
Organization & MultitaskingAdvanced
Managed multiple client accounts, scheduling, and administrative tasks efficiently.
Proactivity & Problem SolvingIntermediate
Assumed proactive approach in addressing customer needs and resolving issues swiftly.
Education
Bachelor
RODOLFO RODRIGUEZ ALVARADO, HIGH SCHOOL
Completed NOV 2014
Microbiology
UNIVERSIDAD NACIONAL AUTÓNOMA DE NICARAGUA
Completed UNFINISHED
FACULTAD DE CIENCIAS ECONÓMICAS, UNAN -MANAGUA
Completed OCT 2016
UNIVERSIDAD CENTROAMERICANA UCA
Completed MAY 2019
KDSA (Knowledge for Development S.A)
Completed FEB 2021
KDSA
Completed MAY 2021
Languages
SpanishNative
EnglishIntermediate
Summary
Dedicated to delivering effective customer service and support across diverse roles in the contact center and client management sectors.
Key Achievements
- Provided customer support and technical assistance at CONCENTRIX and IBEX GLOBAL NICARAGUA
- Handled appointment scheduling and appointment setting for healthcare and legal clients
- Collected debts and managed client communications at CONNECT INTERNATIONAL LLC
Experience
Technical Support Advisor and Customer Service Representative
CONCENTRIX
June, 2019 - October, 2020
Customer Service Representative and RTA (Real-time Analyst)
IBEX GLOBAL NICARAGUA
March, 2021 - April, 2023
Appointment Setter or Scheduler
ELITE LIENS LLC
August, 2023 - November, 2023
Debt Collector
CONNECT INTERNATIONAL LLC
March, 2024 - June, 2024
Appointment setter for Arizona Digestive Health
OCLINICALS
August, 2024 - None
Skills
CommunicationData Analysis (Excel)Organization & MultitaskingProactivity & Problem Solving
Published on CazVid - Jul 3, 2025