Ana - Technical Support Specialist with 15 years of multi-role experience

Guatemala City, Guatemala, GuatemalaRemotoen

Led a technical account team handling internet service issues.

Gained diverse experience in HR assistance, customer service, chat support, and back-office roles.

Publicado en CazVidVideo entrevista disponibleAbierto a remoto

Resumen

Experienced technical support professional with over 15 years in the internet service industry and multi-role expertise.

Developed expertise in guiding customers through technical troubleshooting processes.

Technical TroubleshootingAdvanced

Guides users in resolving internet and technical issues effectively.

Customer ServiceIntermediate

Provided support via chat and phone, ensuring customer satisfaction.

Team LeadershipIntermediate

Led a technical support team, overseeing operations and team guidance.

Process ManagementIntermediate

Completed various roles across HR, back-office, and support functions.