This is my profileContact via CazVid
Ana
Technical Support Specialist with 15 years of multi-role experience
Video resume
Technical support
I know how to guide people in the process to solve technical issues ssues, how to guide and provide accurate instructions, use to be a team leader for a tech account
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Technical TroubleshootingAdvanced
Guides users in resolving internet and technical issues effectively.
Customer ServiceIntermediate
Provided support via chat and phone, ensuring customer satisfaction.
Team LeadershipIntermediate
Led a technical support team, overseeing operations and team guidance.
Process ManagementIntermediate
Completed various roles across HR, back-office, and support functions.
Summary
Experienced technical support professional with over 15 years in the internet service industry and multi-role expertise.
Key Achievements
- Led a technical account team handling internet service issues.
- Gained diverse experience in HR assistance, customer service, chat support, and back-office roles.
- Developed expertise in guiding customers through technical troubleshooting processes.
Skills
Technical TroubleshootingCustomer ServiceTeam LeadershipProcess Management
Published on CazVid - Jul 3, 2025