Dedicated professional with over 4 years of experience in customer support, technical troubleshooting, and client communication across healthcare and technology sectors. Skilled in multiple platforms and committed to delivering quality service.
Provided technical troubleshooting, email support, and billing assistance for SaaS and healthcare clients, ensuring efficient issue resolution.
Diagnosed and resolved technical issues related to software platforms, hardware, and integrations for diverse clients.
Proficient in Microsoft 365, Salesforce, AutoCAD, Canva, GDS Systems, Zendesk, and internal databases to support clients and streamline workflows.
Collaborated effectively with QA teams, medical staff, and internal departments to escalate issues and share critical information.
Demonstrated empathy, adaptability, problem-solving, attention to detail, and organizational skills in fast-paced environments.
Third Way Health
Record, document and share information requested by patients, Organize schedules and set appointments as requested, Share information across locations to keep doctors and medical assistants updated.
5CA
Collaborate with QA and internal teams by escalating unresolved issues and sharing detailed bug reports, Use Salesforce and internal knowledge databases to document cases, track trends, and deliver accurate resolutions for customers.
Intelcia SAS
Managed tech-related customer inquiries, Provided detailed explanations to guide users through issues maintaining high service quality.
Aeronautics Engineering
High School Academic Bachelor
None
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