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Customer Support Specialist with 4+ years in Tech & Healthcare sectors
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Competencies
Provided technical troubleshooting, email support, and billing assistance for SaaS and healthcare clients, ensuring efficient issue resolution.
Diagnosed and resolved technical issues related to software platforms, hardware, and integrations for diverse clients.
Proficient in Microsoft 365, Salesforce, AutoCAD, Canva, GDS Systems, Zendesk, and internal databases to support clients and streamline workflows.
Collaborated effectively with QA teams, medical staff, and internal departments to escalate issues and share critical information.
Demonstrated empathy, adaptability, problem-solving, attention to detail, and organizational skills in fast-paced environments.
Education
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Summary
Dedicated professional with over 4 years of experience in customer support, technical troubleshooting, and client communication across healthcare and technology sectors. Skilled in multiple platforms and committed to delivering quality service.
Key Achievements
- Facilitated seamless communication between patients, medical staff, and locations at Third Way Health.
- Resolved complex technical issues using Salesforce, internal databases, and ticketing systems across multiple roles.
- Managed tech customer inquiries and ensured high service quality at Intelcia SAS, providing clear guidance and support.
Experience
Patient Concierge Specialist
Record, document and share information requested by patients, Organize schedules and set appointments as requested, Share information across locations to keep doctors and medical assistants updated.
Gaming Support Agent as Freelancer
Collaborate with QA and internal teams by escalating unresolved issues and sharing detailed bug reports, Use Salesforce and internal knowledge databases to document cases, track trends, and deliver accurate resolutions for customers.
Customer Support Specialist
Managed tech-related customer inquiries, Provided detailed explanations to guide users through issues maintaining high service quality.