Experienced analyst specializing in data-driven decision making within finance and retail industries.
Applied data analysis skills to interpret complex datasets and support business insights.
Built and maintained financial models to assist in forecasting and strategic planning.
Effectively communicated analysis findings and strategic recommendations to diverse teams.
Coordinated multiple projects ensuring timely delivery and quality standards.
Ibex Managua (Amazon)
Managed 100+ daily chats/calls regarding orders and returns, Processed 80+ daily CRM cases for telecom/energy clients, Resolve Tier-2 escalations via voice/chat with 92% satisfaction rate
Founderer Managua (Breezeline/Amerigas)
Ibex Managua (Nintendo)
Facilitate real-time interpretation for clients in healthcare, legal, and business settings, Maintain strict confidentiality while ensuring accurate language conversion
Law Studies
Veterinary Medicine
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