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Business Analyst with 5+ years in finance and retail sectors
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Competencies
Applied data analysis skills to interpret complex datasets and support business insights.
Built and maintained financial models to assist in forecasting and strategic planning.
Effectively communicated analysis findings and strategic recommendations to diverse teams.
Coordinated multiple projects ensuring timely delivery and quality standards.
Education
Summary
Experienced analyst specializing in data-driven decision making within finance and retail industries.
Key Achievements
- Led data analysis projects that improved reporting accuracy and efficiency.
- Developed comprehensive business models to inform strategic decision-making.
- Progressed from Junior Analyst to Senior Analyst, demonstrating skill growth and increased responsibilities.
Experience
Customer Support Specialist
Managed 100+ daily chats/calls regarding orders and returns, Processed 80+ daily CRM cases for telecom/energy clients, Resolve Tier-2 escalations via voice/chat with 92% satisfaction rate
Customer Service Agent
Customer Service Representative
Multilingual Interpreter
Facilitate real-time interpretation for clients in healthcare, legal, and business settings, Maintain strict confidentiality while ensuring accurate language conversion