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Competencias
Demonstrated experience with Agile Methodology & Scrum Facilitation.
Demonstrated experience with Business Analysis & Requirements Gathering.
Demonstrated experience with Data Visualization (Power BI, Tableau, Excel).
Demonstrated experience with CRM Systems & Digital Project Management.
Demonstrated experience with Process Optimization & Performance Analysis.
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Experiencia
CRM Operations Manager & IT Data Referent
Managed end-to-end sales operations, driving 15% revenue increase through data-driven strategies, Conducted sales performance analysis using Tableau and Excel, achieving 20% efficiency improvements, Optimized online order management as Digital Referent, increasing digital sales by 25%, Developed corporate partnerships as B2B Referent, resulting in 30% growth in corporate sales, Enhanced customer retention through CRM initiatives, leading to 10% boost in repeat purchases, Implemented technological solutions as IT Referent, reducing operational downtime by 40%
Trainee Sales Manager
Achieved monthly sales targets through effective lead conversion and relationship management, Built and maintained strong client relationships in fast-paced environment