Andrea - Interpreter and Customer Support Specialist with 5+ years of multilingual communication experience

Provided bilingual interpretation in healthcare, social services, and insurance sectors ensuring accurate communication.

Handled customer inquiries, support, and retention strategies at Teleperformance, maintaining high call volumes.

Utilized Microsoft Office, Google Workspace, CRMS, Electronic Billing System, Zoom for work communication and documentation.

Negotiated deals, upsold services, and overcame cancellations, demonstrating ability to meet or exceed targets.

Interpreted in two languages for the patient or client., Ensured accuracy in technical terminology (anatomy, pharmacology, procedures)., Provided support to government or NGO services (social services, education)., Adapted register and tone depending on audience, Interpreted insurance consultations...

Negotiated and closed sales deals to meet or exceed targets., Identified and pursued new sales opportunities through prospecting and cold calling., Provided after-sales support and follow-up to guarantee customer satisfaction., Upsold and cross-sold services to maximize revenue., Retained customers...