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Andrea
Medical and General Interpreter
Contato
Competências
Provided bilingual interpretation in healthcare, social services, and insurance sectors ensuring accurate communication.
Handled customer inquiries, support, and retention strategies at Teleperformance, maintaining high call volumes.
Utilized Microsoft Office, Google Workspace, CRMS, Electronic Billing System, Zoom for work communication and documentation.
Negotiated deals, upsold services, and overcame cancellations, demonstrating ability to meet or exceed targets.
Formação acadêmica
Idiomas
Resumo
Multilingual professional experienced in healthcare, social services, and sales environments, adept at facilitating clear communication and customer satisfaction.
Principais conquistas
- Performed precise interpretations in medical, social, and insurance contexts across two languages.
- Managed over 50 calls daily for interpreting and insurance consultations, ensuring accuracy and clarity.
- Negotiated and closed sales deals at Teleperformance, exceeding targets through prospecting and customer retention.
Experiência
Medical and General Interpreter
Interpreted in two languages for the patient or client., Ensured accuracy in technical terminology (anatomy, pharmacology, procedures)., Provided support to government or NGO services (social services, education)., Adapted register and tone depending on audience, Interpreted insurance consultations...
Sales and customer support agent
Negotiated and closed sales deals to meet or exceed targets., Identified and pursued new sales opportunities through prospecting and cold calling., Provided after-sales support and follow-up to guarantee customer satisfaction., Upsold and cross-sold services to maximize revenue., Retained customers...