Experienced in customer service, team supervision, and business operations across hospitality and maintenance sectors, with a strong focus on communication and organization.
Experience handling customer complaints, ensuring satisfaction, and managing communications across multiple platforms.
Managed daily operations including marketing, advertising, and business finances for a small food business.
Supervised multiple teams, conducted interviews, and managed scheduling at Stellar Home Maintenance.
Proficient in Spanish and English, facilitating effective communication in diverse environments.
El Baisano
Managed high volume clientele on weekends at family restaurant
A Todo Morfe
Managed marketing, advertising, reception, and order delivery for a pizza shop, Oversaw product preparation and financial management for the business
Las churas
Managed customer billing at a small food shop
Homeriver Group
Managed customer complaints and escalations across various platforms including BBB, Google reviews, and internal channels
Stellar Home Maintenance
Graduated
Business administration
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Supervised two teams within the company, Senior scheduler and dispatcher for general maintenance, Conducted technician interviews, Assisted with projects and additional tasks as needed
