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Customer Service & Operations Professional with diverse experience in hospitality and management
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Competencies
Experience handling customer complaints, ensuring satisfaction, and managing communications across multiple platforms.
Managed daily operations including marketing, advertising, and business finances for a small food business.
Supervised multiple teams, conducted interviews, and managed scheduling at Stellar Home Maintenance.
Proficient in Spanish and English, facilitating effective communication in diverse environments.
Education
Languages
Summary
Experienced in customer service, team supervision, and business operations across hospitality and maintenance sectors, with a strong focus on communication and organization.
Key Achievements
- Managed high-volume clientele as a waitress at El Baisano
- Owned and oversaw all aspects of a small pizza shop including marketing and financial management
- Supervised two teams and conducted technician interviews as a Senior Scheduler at Stellar Home Maintenance
Experience
Waitress
Managed high volume clientele on weekends at family restaurant
Owner and manager
Managed marketing, advertising, reception, and order delivery for a pizza shop, Oversaw product preparation and financial management for the business
Cashier
Managed customer billing at a small food shop
Customer Service Manager
Managed customer complaints and escalations across various platforms including BBB, Google reviews, and internal channels
Senior Scheduler
Supervised two teams within the company, Senior scheduler and dispatcher for general maintenance, Conducted technician interviews, Assisted with projects and additional tasks as needed