Resumen
Experienced professional in customer support, team supervision, and social media management across telecom and banking sectors.
Logros Clave
- Supervised and coordinated customer service operations for DigitexPerúS.A.C, handling Spanish and Chilean clients
- Provided customer support for Orange Spain while training quality standards at Konecta Perú SAC
- Managed digital channels and customer interactions across multiple companies including Interbank and Movistar Perú
Experiencia
Supervisor and/or service coordinator
DigitexPerúS.A.C
June 2011 - February 2014
Customer service for the Spanish public.
ENTEL Service Representative
Servicios Call Center del Perú
April 2014 - February 2015
ATC Executive
Linio Perú
April 2015 - June 2015
ENTEL Service Representative
Servicios Call Center del Perú
July 2015 - August 2016
Supervisor and/or service coordinator
DigitexPerúS.A.C
September 2015 - June 2016
Customer service for the Spanish/Chilean public.
Quality trainer
Konecta Perú SAC
September 2016 - December 2016
Customer service for Orange Spain.
Social media, online channel
Servicios Call Center del Perú
February 2017 - November 5, 2017
Social media Movistar Perú
Konecta Perú SAC
August 2018 - November 2019
Back Office Natural Gas
Ntt Data Perú
October 2020 - October 2022
Customer Representative Service (Calls, back-office, complaints)
Teleperformance
October 2022 - February 2023
Customer service Back Office Movistar (Calls, back-office, complaints)
Fractalia PERU
April 2023 - September 2023
Digital Channels Advisor
Interbank
November 6, 2023 - October 1, 2024
Habilidades
Customer ServiceTeam SupervisionSocial Media ManagementTraining & Quality AssuranceBack Office Operations
Publicado en CazVid - 3 jul 2025