CazVid - Video Resumes That Work
CazVidEste es mi perfil
ENES
Contactar vía CazVid

Este perfil está escrito en inglés

A

AndreéKevin

Customer Service Supervisor with 5+ years in Telecom and Banking

Contacto

Lima, Lima Province, Peru
Disponible en CazVid
Contactar vía CazVid

Competencias

Customer ServiceAdvanced

Handled customer inquiries, complaints, and back-office support for telecom and banking sectors

Team SupervisionIntermediate

Supervised teams in customer service environments, coordinating performance and operations

Social Media ManagementIntermediate

Managed online channels and social media presence for telecom companies like Movistar Perú

Training & Quality AssuranceIntermediate

Trained staff on quality standards and service protocols at Konecta Perú SAC

Back Office OperationsIntermediate

Managed back-office functions including complaints and data management for telecom and energy sectors

Educación

I.E.P. Santa Elena
Completed 2008
I.E.P. Pedro Pablo Atusparia
Completed 2004
Marketing
ISIL
Completed incomplete
English
ICPNA
Completed 2013
English
Eiger
Completed 2010
Gastronomy
Intur Perú
Completed 2012
English
Ábaco
Completed 2009

Idiomas

EnglishIntermediate

Resumen

Experienced professional in customer support, team supervision, and social media management across telecom and banking sectors.

Logros Clave

  • Supervised and coordinated customer service operations for DigitexPerúS.A.C, handling Spanish and Chilean clients
  • Provided customer support for Orange Spain while training quality standards at Konecta Perú SAC
  • Managed digital channels and customer interactions across multiple companies including Interbank and Movistar Perú

Experiencia

Supervisor and/or service coordinator

DigitexPerúS.A.C
June 2011 - February 2014

Customer service for the Spanish public.

ENTEL Service Representative

Servicios Call Center del Perú
April 2014 - February 2015

ATC Executive

Linio Perú
April 2015 - June 2015

ENTEL Service Representative

Servicios Call Center del Perú
July 2015 - August 2016

Supervisor and/or service coordinator

DigitexPerúS.A.C
September 2015 - June 2016

Customer service for the Spanish/Chilean public.

Quality trainer

Konecta Perú SAC
September 2016 - December 2016

Customer service for Orange Spain.

Social media, online channel

Servicios Call Center del Perú
February 2017 - November 5, 2017

Social media Movistar Perú

Konecta Perú SAC
August 2018 - November 2019

Back Office Natural Gas

Ntt Data Perú
October 2020 - October 2022

Customer Representative Service (Calls, back-office, complaints)

Teleperformance
October 2022 - February 2023

Customer service Back Office Movistar (Calls, back-office, complaints)

Fractalia PERU
April 2023 - September 2023

Digital Channels Advisor

Interbank
November 6, 2023 - October 1, 2024

Habilidades

Customer ServiceTeam SupervisionSocial Media ManagementTraining & Quality AssuranceBack Office Operations
Publicado en CazVid - 3 jul 2025
Ver más Servicio al Cliente en LimaIn English
  1. Inicio
  2. /Contratar en Perú
  3. /Lima
  4. /Servicio al Cliente en Lima
  5. /AndreéKevin
Contactar a AndreéKevin