Experienced in bilingual customer service, team management, and media-related skills. Adept at delivering clear communication, coaching teams, and creating engaging content across diverse platforms.
Delivered bilingual support on safety and customer service teams, ensuring effective resolution and communication.
Led operational teams at Sutherland, coaching staff, managing KPIs, and overseeing engagement strategies.
Fluent in English, Italian, and Spanish, facilitating effective communication across diverse audiences.
Utilized skills in video editing, photography, and storytelling to produce engaging content and enhance communication.
Sutherland
Bilingual agent - Safety Team under Airbnb Campaign
IQOR
Sutherland Global Services
Coordinate skills, Provide coaching and best practices, Payroll management, Plan created to achieve the KPIs, Engagement Develop skills, Problem resolution, Extra mile
Pregrado finalizado
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Proficient in Adobe Premiere Pro, writing, and public speaking for media production and content delivery.
