This is my profileContact via CazVidAndrés
Customer Service & Bilingual Support with 5+ years in Call Center & Media
Contact
Competencies
Delivered bilingual support on safety and customer service teams, ensuring effective resolution and communication.
Led operational teams at Sutherland, coaching staff, managing KPIs, and overseeing engagement strategies.
Fluent in English, Italian, and Spanish, facilitating effective communication across diverse audiences.
Utilized skills in video editing, photography, and storytelling to produce engaging content and enhance communication.
Proficient in Adobe Premiere Pro, writing, and public speaking for media production and content delivery.
Education
Languages
Summary
Experienced in bilingual customer service, team management, and media-related skills. Adept at delivering clear communication, coaching teams, and creating engaging content across diverse platforms.
Key Achievements
- Served as Bilingual Agent at Airbnb's Safety Team, providing multilingual support and enhancing customer safety protocols.
- Led team operations at Sutherland Global Services, coordinating skills development, coaching, payroll management, and KPI achievement planning.
- Leveraged multilingual skills and technical expertise in media and storytelling to deliver quality content and effective communication.
Experience
Bilingual Agent
Bilingual agent - Safety Team under Airbnb Campaign
Subject Matter Expert and Agent
Team Leader
Coordinate skills, Provide coaching and best practices, Payroll management, Plan created to achieve the KPIs, Engagement Develop skills, Problem resolution, Extra mile