Angel - IT Analyst with 3+ years in process automation and system integrations

Bogotá, Bogota D.C., Colombiaen

Implemented and maintained integrations between Freshsales, Zapier, and Calendly to automate workflows.

Configured workflows and monitored platforms, improving automation processes and reducing manual tasks.

Publicado en CazVid

Resumen

Experienced IT professional with over 3 years in automating workflows, integrating systems, and supporting technical operations across diverse platforms. Skilled in programming, web development, and design tools.

Logros Clave

Supported internal users operationally, managing lead, meeting, and sales follow-up processes efficiently.

Habilidades

Process AutomationAdvanced

Automated workflows and integrations within CRM and communication platforms to streamline business processes.

System IntegrationAdvanced

Connected multiple platforms like Freshsales, Zapier, and Calendly ensuring seamless data flow and operational efficiency.

Technical SupportIntermediate

Provided functional and technical support for internal systems, monitoring and resolving platform issues.

Programming & Web DevelopmentIntermediate

Utilized Java, Python, HTML, CSS, React, and Node.js in developing applications and web interfaces.

Design & Simulation ToolsIntermediate

Used AutoCAD, MATLAB, SolidWorks, and Inventor for design, modeling, and simulation tasks.

Idiomas

Español(Nativo)Inglés(Avanzado B2)

Experiencia

Analista IT

CCO

2024

Implementar y mantener integraciones entre Freshsales, Zapier y Calendly, automatizando flujos de trabajo y optimizando procesos internos., Configurar y personalizar Workflows, Webhooks y Zaps para mejorar la comunicación entre sistemas y reducir tareas manuales., Monitorear y resolver incidencias...

Agent Call Center

Dyalogo

2023

Realizar entrevistas telefónicas a candidatos interesados en integrarse a la flota de Tower Mobility, en campañas especializadas como Tower WAV (vehículos adaptados para personas con discapacidad) y Tower EV (vehículos eléctricos y premium como Uber Black)., Evaluar perfiles según criterios...