Angie - Healthcare & Customer Service Professional with Patient Care and Bilingual Skills

Provided direct assistance and monitored health indicators for elderly residents.

Communicated effectively in English and Spanish with patients and customers.

Managed customer interactions professionally, resolving issues and enhancing satisfaction.

Used call center tools to support efficient customer service operations.

Provided direct patient care and assistance with daily living activities for elderly residents., Monitored vital signs, recorded patient information, and communicated care plans to medical staff., Demonstrated effective communication and interpersonal skills when interacting with patients and their families.

Fluent in English and Spanish, handling customer calls in both languages effectively and professionally., Demonstrated ability to provide exceptional customer service and resolve issues through effective communication., Proficient in various call center software and tools, improving call efficiency and customer satisfaction.