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Angie
Healthcare & Customer Service Professional with Patient Care and Bilingual Skills
Contato
Competências
Provided direct assistance and monitored health indicators for elderly residents.
Communicated effectively in English and Spanish with patients and customers.
Managed customer interactions professionally, resolving issues and enhancing satisfaction.
Used call center tools to support efficient customer service operations.
Demonstrated effective communication and teamwork in healthcare and customer service settings.
Formação acadêmica
Idiomas
Resumo
Dedicated healthcare and customer service professional with experience in patient care and bilingual communication. Skilled in providing compassionate assistance and effective problem resolution.
Principais conquistas
- Provided comprehensive patient care and monitored vital signs as a Certified Nurse Assistant.
- Handled bilingual customer calls, ensuring effective communication in English and Spanish as a Voice Agent.
- Utilized call center software to enhance call efficiency and improve customer satisfaction.
Experiência
CERTIFIED NURSE ASSISTANT
Provided direct patient care and assistance with daily living activities for elderly residents., Monitored vital signs, recorded patient information, and communicated care plans to medical staff., Demonstrated effective communication and interpersonal skills when interacting with patients and their families.
BILINGUAL VOICE AGENT
Fluent in English and Spanish, handling customer calls in both languages effectively and professionally., Demonstrated ability to provide exceptional customer service and resolve issues through effective communication., Proficient in various call center software and tools, improving call efficiency and customer satisfaction.