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Anthony

Customer Service Specialist with diverse client support experience

Contacto

Bogotá, Bogota D.C., Colombia
Disponible en CazVid
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Competencias

CommunicationAvanzado

Utilized effective communication skills to assist clients and resolve conflicts in customer service roles.

Conflict ResolutionAvanzado

Addressed and resolved customer conflicts constructively, enhancing customer satisfaction.

Data Entry & Account ManagementIntermedio

Managed customer data, performed account verifications, and handled troubleshooting for payment issues.

Technical SupportIntermedio

Provided support for issues related to PayPal, Venmo, and other financial platforms including transaction troubleshooting.

Office & CRM ToolsIntermedio

Proficient in using Google Suite, MS Office, Zendesk, Salesforce, and HubSpot for customer support and documentation.

Educacion

High School Diploma
Private School: Pedro Pablo Rodriguez
Completed 2018

Idiomas

SpanishNative
EnglishC1 Professional

Resumen

Experienced customer service agent with expertise in client support, conflict resolution, and technical troubleshooting across financial and social security domains.

Logros Clave

  • Provided comprehensive customer service support across multiple platforms including phone, chat, and email at Concentrix.
  • Handled financial inquiries and account issues with PayPal and Venmo, ensuring compliance with platform policies.
  • Contributed to social security and financial campaigns at Asopagos and Foundever, demonstrating role progression and skill diversification.

Experiencia

Customer Service Agent

Asopagos SAS
02/2022 - 12/2023

Worked at Asopagos as customer service agent helping clients’ with their social security business., Maintaining a friendly and positive demeanor, which can enhance the customer experience., The ability to address and resolve conflicts in a constructive manner., Ensuring accuracy in information...

Customer Service Agent

Concentrix
01/2024 - 09/2024

Worked at Concentrix as customer service agent helping clients’ inquiries and setting appointment directly with credit bureaus., Handled customer inquiries and complaints effectively and efficiently., Managed a high volume of incoming calls and emails., Processed credit card applications and...

Back Office Support

Foundever
10/2024 - 04/2025

Worked at Foundever on a Back Office financial campaign, providing support for PayPal and Venmo clients.

Habilidades

CommunicationConflict ResolutionData Entry & Account ManagementTechnical SupportOffice & CRM Tools
Publicado en CazVid - 17 may 2026
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