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Anthony
Customer Service Agent
Contato
Competências
Utilized effective communication skills to assist clients and resolve conflicts in customer service roles.
Addressed and resolved customer conflicts constructively, enhancing customer satisfaction.
Managed customer data, performed account verifications, and handled troubleshooting for payment issues.
Provided support for issues related to PayPal, Venmo, and other financial platforms including transaction troubleshooting.
Proficient in using Google Suite, MS Office, Zendesk, Salesforce, and HubSpot for customer support and documentation.
Formação acadêmica
Idiomas
Resumo
Experienced customer service agent with expertise in client support, conflict resolution, and technical troubleshooting across financial and social security domains.
Principais conquistas
- Provided comprehensive customer service support across multiple platforms including phone, chat, and email at Concentrix.
- Handled financial inquiries and account issues with PayPal and Venmo, ensuring compliance with platform policies.
- Contributed to social security and financial campaigns at Asopagos and Foundever, demonstrating role progression and skill diversification.
Experiência
Customer Service Agent
Worked at Asopagos as customer service agent helping clients’ with their social security business., Maintaining a friendly and positive demeanor, which can enhance the customer experience., The ability to address and resolve conflicts in a constructive manner., Ensuring accuracy in information...
Customer Service Agent
Worked at Concentrix as customer service agent helping clients’ inquiries and setting appointment directly with credit bureaus., Handled customer inquiries and complaints effectively and efficiently., Managed a high volume of incoming calls and emails., Processed credit card applications and...
Back Office Support
Worked at Foundever on a Back Office financial campaign, providing support for PayPal and Venmo clients.