Dedicated customer service professional with over a decade of experience in technical support, billing, and client relations across diverse industries. Skilled in resolving complex issues swiftly, improving processes, and ensuring excellent customer experiences.
Proven ability to deliver high-quality support, ensuring customer satisfaction and loyalty.
Skilled in troubleshooting electronic devices, connectivity issues, and application support.
Effective in managing customer interactions, reducing conflicts, and ensuring positive resolutions.
Implemented strategies that enhanced efficiency and reduced errors in billing and support workflows.
AMAZON
Provided technical support for electronic devices, consistently achieving a customer satisfaction rating above 95%.. Recognized for resolving customer issues on first contact, reducing repeat inquiries by 20%.. Assisted in training new team members, improving onboarding efficiency.
SYKES
Delivered support for electronic devices, maintaining an average call resolution time 15% faster than team average.. Received “Top Performer” recognition for exceeding monthly quality targets.
TELEPERFORMANCE
Resolved 1,000+ cases with 98% satisfaction for satellite/telecom services.. Implemented process improvements that reduced billing errors by 10%.
RESULTS
Achieved first-call resolution 90% for device issues; contributed to knowledge base.
Bachelor in Occupational Health
High School Diploma
Hello, yes, this is Anthony. I'm currently living in Costa Rica, and I'm very interested and excited about working with you guys. So, um, I'll be more than happy to provide any other extra details or information that is required for me to go ahead and work with you guys. Thanks.
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