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Antonio
Customer Service & Technical Support Specialist with over 10 years of experience
Video resume
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Competencies
Proven ability to deliver high-quality support, ensuring customer satisfaction and loyalty.
Skilled in troubleshooting electronic devices, connectivity issues, and application support.
Effective in managing customer interactions, reducing conflicts, and ensuring positive resolutions.
Implemented strategies that enhanced efficiency and reduced errors in billing and support workflows.
Experienced in maintaining accurate records and managing cases efficiently for quick resolution.
Education
Languages
Summary
Dedicated customer service professional with over a decade of experience in technical support, billing, and client relations across diverse industries. Skilled in resolving complex issues swiftly, improving processes, and ensuring excellent customer experiences.
Key Achievements
- Achieved a customer satisfaction rating above 95% at Amazon by providing effective technical support.
- Reduced billing errors by 10% through process improvements at Teleperformance.
- Consistently recognized as a top performer for exceeding quality and resolution targets at multiple companies.
- Achieved 90% first-call resolution rate at Results, contributing to improved support efficiency.
- Delivered support for electronic devices and telecom services, resolving over 1,000 cases with 98% satisfaction.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Provided technical support for electronic devices, consistently achieving a customer satisfaction rating above 95%.. Recognized for resolving customer issues on first contact, reducing repeat inquiries by 20%.. Assisted in training new team members, improving onboarding efficiency.
CUSTOMER SERVICE REPRESENTATIVE
Delivered support for electronic devices, maintaining an average call resolution time 15% faster than team average.. Received “Top Performer” recognition for exceeding monthly quality targets.
CUSTOMER SERVICE/ TECH SUPPORT/BILLING ASSISTANCE
Resolved 1,000+ cases with 98% satisfaction for satellite/telecom services.. Implemented process improvements that reduced billing errors by 10%.
TECHNICAL SUPPORT/CUSTOMER SERVICE REPRESENTATIVE
Achieved first-call resolution 90% for device issues; contributed to knowledge base.
CUSTOMER SERVICE ASSOCIATE/ CREDIT RECORD REPRESENTATIVE
Assessed credit fitness; reduced complaints by 15% and streamlined documentation.
CUSTOMER SERVICE REPRESENTATIVE
Exceeded daily productivity targets, improved survey scripts with actionable feedback.
CUSTOMER SERVICE REPRESENTATIVE
Delivered customer service and basic technical support; supported cross-functional teams.
Skills
Video Transcript
Video Transcript 1
Hello, yes, this is Anthony. I'm currently living in Costa Rica, and I'm very interested and excited about working with you guys. So, um, I'll be more than happy to provide any other extra details or information that is required for me to go ahead and work with you guys. Thanks.