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Antonio
Remote Tech Support Agent
Video currículum
Remote Tech Support Agent
Providing remote tech support for various network protocols and servers. Exp with WLAN, firewall, network monitoring, OS hardening, imaging, OpenVPN, printers, Windows 7-10/Mac/iOS/Android, Linux and Active Directory experience, Outlook, SAP, Excel, Powerpoint.
Contacto
Monterrey, Nuevo León, Mexico
Abierto a remoto
Disponible en CazVid
Competencias
Network TroubleshootingAdvanced
Resolved network connectivity issues, WLAN, firewall, and VPN configurations for diverse environments.
Server and OS ManagementAdvanced
Experience with server imaging, Linux, Windows OS (7-10), and server maintenance tasks.
User Support & TicketingIntermediate
Managed user issues related to hardware, software, and enterprise applications via ticketing systems.
Security & OS HardeningIntermediate
Implemented OS hardening, antivirus protocols, and basic cybersecurity practices to ensure system integrity.
Resumen
Experienced IT support professional with 7 years of providing proactive troubleshooting and system maintenance across various platforms and network setups.
Logros Clave
- Provided comprehensive remote tech support across multiple platforms including Windows, Mac, Linux, and Android.
- Managed and resolved issues related to network protocols, server management, and cybersecurity such as firewall and OS hardening.
- Handled ticketing system management, physical maintenance, and user support for enterprise applications like SAP and Outlook.
Habilidades
Network TroubleshootingServer and OS ManagementUser Support & TicketingSecurity & OS Hardening
Publicado en CazVid - 3 jul 2025