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Antonio
Remote Tech Support Agent
Video resume
Remote Tech Support Agent
Providing remote tech support for various network protocols and servers. Exp with WLAN, firewall, network monitoring, OS hardening, imaging, OpenVPN, printers, Windows 7-10/Mac/iOS/Android, Linux and Active Directory experience, Outlook, SAP, Excel, Powerpoint.
Contact
Monterrey, Nuevo León, Mexico
Open to remote
Available on CazVid
Competencies
Network TroubleshootingAdvanced
Resolved network connectivity issues, WLAN, firewall, and VPN configurations for diverse environments.
Server and OS ManagementAdvanced
Experience with server imaging, Linux, Windows OS (7-10), and server maintenance tasks.
User Support & TicketingIntermediate
Managed user issues related to hardware, software, and enterprise applications via ticketing systems.
Security & OS HardeningIntermediate
Implemented OS hardening, antivirus protocols, and basic cybersecurity practices to ensure system integrity.
Summary
Experienced IT support professional with 7 years of providing proactive troubleshooting and system maintenance across various platforms and network setups.
Key Achievements
- Provided comprehensive remote tech support across multiple platforms including Windows, Mac, Linux, and Android.
- Managed and resolved issues related to network protocols, server management, and cybersecurity such as firewall and OS hardening.
- Handled ticketing system management, physical maintenance, and user support for enterprise applications like SAP and Outlook.
Skills
Network TroubleshootingServer and OS ManagementUser Support & TicketingSecurity & OS Hardening
Published on CazVid - Jul 3, 2025