Dedicated customer service professional with over 2 years in the BPO industry, adept at multi-channel support, technical assistance, and sales advisory. Committed to delivering exceptional client experiences and improving operational efficiency.
Skilled in addressing customer needs via calls, chats, and emails to ensure satisfaction and loyalty.
Effective in conveying information clearly and professionally across multiple platforms.
Provides technical assistance and troubleshooting to resolve client issues efficiently.
Supports sales processes through client engagement and product information dissemination.
Teleperformance
Atención al cliente a través de llamadas., Asistencia de soporte técnico y asesoría de ventas., Envío de información a través de correo electrónico.
Concentrix
Atención al cliente a través de llamadas y chats., Manejo de información a través de correo electrónico y casos de Back Office.
Secundaria terminada
Tercer ciclo de Comunicación Social
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