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Customer Service & Sales Agent with 2+ years in BPO industry
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Competencies
Skilled in addressing customer needs via calls, chats, and emails to ensure satisfaction and loyalty.
Effective in conveying information clearly and professionally across multiple platforms.
Provides technical assistance and troubleshooting to resolve client issues efficiently.
Supports sales processes through client engagement and product information dissemination.
Education
Languages
Summary
Dedicated customer service professional with over 2 years in the BPO industry, adept at multi-channel support, technical assistance, and sales advisory. Committed to delivering exceptional client experiences and improving operational efficiency.
Key Achievements
- Provided technical support and sales advice, enhancing customer satisfaction.
- Handled multi-channel communication including calls, chats, and emails, ensuring seamless client interactions.
- Managed back-office information, improving data accuracy and response times.
Experience
Agente de atención al cliente y ventas
Atención al cliente a través de llamadas., Asistencia de soporte técnico y asesoría de ventas., Envío de información a través de correo electrónico.
Agente de atención al cliente
Atención al cliente a través de llamadas y chats., Manejo de información a través de correo electrónico y casos de Back Office.