Customer service specialist with over 4 years' experience in insurance and retail sectors, skilled in client communication, account management, and software tools like Zendesk.
Applied in handling customer inquiries, complaints, and account management in insurance and retail sectors.
Utilized to maintain positive interactions with customers and effectively convey information.
Managed customer accounts, promoted plans, and achieved high sales closure rates.
Experienced with Zendesk, Kayako, and Microsoft Office tools to facilitate customer service operations.
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Researched complex accounts and resolved customer issues efficiently.
