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Customer service skills And Recruiter

Customer service representative with over four years’ experience in customer service. Experiencenwith software, handling customer complaints, and maintaining a positive and friendly disposition.nHoping to use my wealth of experience to attain employment in a customer service role.nnPROFESSIONAL EXPERIENCEnPROGRESSIVE INSURANCEnCustomer Service Specialist October [contact hidden] – Presentn• Answer and direct 40+ calls daily, with goals including selling plans, managing customernaccounts, responding to service queries, and cancelling accountsn• Received a 90% average customer satisfaction rating (to date), winning “Employee of the Month” innJuly of 2020n• Able to research and manage highly complicated accounts to provide comprehensive service toncustomers and assist upper managementn• Closed sales at almost 60% rating, 10% higher than company average.nnBARNES AND NOBLE BOOKSTOREnInformation and Customer Service Specialist September 2019 – 05 2021n• Memorized store organization system, as well as special products and discounts, andndirected customers to desired productsn• Conducted returns and informed customers of return policyn• Fielded customer complaints and issues, with +90% of issues resolved to customer satisfactionn• Maintained friendly and positive attitude at all times, even with unhappy and unruly customersn• Mastered in-house customer service and sales computers, powered by Zendeskn• Awarded “Employee of the Month” in January 2011nnEDUCATIONnBachelor’s of Science in Business Administration,n• GPA 3.4/4.0n• Future Business Leaders of America Scholarship RecipientnnADDITIONAL SKILLSn• Excellent communication skills with a focus on customer servicen• 65 WPM Typistn• Software: Zendesk, and Kayakon• Experience with Microsoft Office – Word & Excel