Detail-oriented customer service representative with extensive experience in insurance and hospitality sectors, adept at managing large call volumes and bilingual communication.
Delivered high-quality support to clients in fast-paced environments, ensuring customer satisfaction and issue resolution.
Effectively explained complex insurance coverages in both English and Spanish, ensuring client understanding.
Made policy updates, handled document exchanges, and processed payments accurately within insurance systems.
Provided bilingual assistance to clients, facilitating policy comprehension and service delivery.
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