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Beatriz
Customer Service Representative with experience in insurance and hospitality
Video resume
Customer Service Representative
I worked as a Customer Service Representative. I handled up to 300 calls daily which could be friendly or disturbed clients. My job was to make sure they had the coverage they desired and to make sure coverage was correct in every state in the USA. I was able to update any changes to thier policy add a driver remove a driver ext... explained the coverages bilingual if needed. Provide changes send to recieve signature and apply to policy sending documents to clients email or mail. Accept payment.
Contact
Tijuana, Baja California, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Delivered high-quality support to clients in fast-paced environments, ensuring customer satisfaction and issue resolution.
CommunicationExpert
Effectively explained complex insurance coverages in both English and Spanish, ensuring client understanding.
Insurance Policy ManagementAdvanced
Made policy updates, handled document exchanges, and processed payments accurately within insurance systems.
Multilingual SupportAdvanced
Provided bilingual assistance to clients, facilitating policy comprehension and service delivery.
Summary
Detail-oriented customer service representative with extensive experience in insurance and hospitality sectors, adept at managing large call volumes and bilingual communication.
Key Achievements
- Managed up to 300 calls daily, ensuring customer coverage and policy accuracy across all US states
- Handled policy updates, document management, and payment processing for clients
- Provided bilingual support, explaining coverages and facilitating policy changes
Skills
Customer ServiceCommunicationInsurance Policy ManagementMultilingual Support
Published on CazVid - Jul 3, 2025