Bonolo - Customer Service & Administrative Professional with diverse experience in South Africa

Exceptional written and verbal communication skills facilitating effective interactions with clients and team members.

Proven ability to address customer needs, resolve complaints, and ensure positive experiences across various roles.

Skilled in organizing records, managing schedules, and executing administrative tasks efficiently.

Capable of analyzing issues and providing effective solutions promptly to improve operational processes.

Organizing and managing records, children and staff information/documents. Organizing and managing the filling system. Maintaining accurate and up-to-date records like attendance report. Scheduling meetings. Compiling invoices. Managing office supplies such as stationery. Participating in staff meetings and recording minutes

Greeting and welcoming guests. Assisting guests with check-in and check-out. Responding to all guest's questions and requests. Assisting with administrative tasks as needed. Ensuring guests are satisfied with their stay and the service they receive

Responding to customer queries logged through email and the web portal. Providing product education/information to potential and existing customers. Resolving customer complaints on first contact. Accurately capturing and processing data/customer details on the CRM. Registering new accounts and managing existing ones. Meeting KPIs. Meeting daily targets. Diagnosing and resolving customer issues

Responding to customer queries through telephone. Resolving customer complaints on first call resolution. Diagnosing and resolving customer issues with the product (the e-tag device). Accurately capturing and processing data/customer details on the CRM. Meeting KPIs