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Customer Service & Administrative Professional with diverse experience in South Africa
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Competencies
Exceptional written and verbal communication skills facilitating effective interactions with clients and team members.
Proven ability to address customer needs, resolve complaints, and ensure positive experiences across various roles.
Skilled in organizing records, managing schedules, and executing administrative tasks efficiently.
Capable of analyzing issues and providing effective solutions promptly to improve operational processes.
Education
Summary
Dedicated professional with experience in customer service, administration, and client engagement. Adept at managing records, resolving issues, and ensuring customer satisfaction in diverse settings.
Key Achievements
- Efficiently managed records and maintained accurate documentation at Tshepa Day Centre, improving organizational workflows.
- Provided exceptional guest experience during Qatar 2022 Sports Event, ensuring high satisfaction levels.
- Resolved customer queries promptly at E-toll, achieving first contact resolution and enhancing customer satisfaction.
- Consistently met monthly debt collection targets at Creditworx, demonstrating strong negotiation skills.
Experience
Volunteer Administrative Assistant
Organizing and managing records, children and staff information/documents. Organizing and managing the filling system. Maintaining accurate and up-to-date records like attendance report. Scheduling meetings. Compiling invoices. Managing office supplies such as stationery. Participating in staff meetings and recording minutes
Receptionist
Greeting and welcoming guests. Assisting guests with check-in and check-out. Responding to all guest's questions and requests. Assisting with administrative tasks as needed. Ensuring guests are satisfied with their stay and the service they receive
Web Consultant (Customer Care Consultant)
Responding to customer queries logged through email and the web portal. Providing product education/information to potential and existing customers. Resolving customer complaints on first contact. Accurately capturing and processing data/customer details on the CRM. Registering new accounts and managing existing ones. Meeting KPIs. Meeting daily targets. Diagnosing and resolving customer issues
Inbound Call Centre Agent
Responding to customer queries through telephone. Resolving customer complaints on first call resolution. Diagnosing and resolving customer issues with the product (the e-tag device). Accurately capturing and processing data/customer details on the CRM. Meeting KPIs
Collection Agent
Arranging payment method with debtors. Collecting outstanding debt from customers. Managing accounts. Accurately capturing and processing data/customer details. Meeting monthly targets