Brayan - Customer Support & Tech Specialist with diverse industry experience

San Salvador, San Salvador Department, El Salvadoren

Managed client orders and escalations, ensuring efficient resolution at SoClean Inc.

Directed social media campaigns and supported live events for emerging artists at Sessions Live

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Resumen

Versatile professional with experience in technical support, client management, and social media marketing.

Logros Clave

Tracked and managed international shipments and customs paperwork at FedEx

Habilidades

TroubleshootingAdvanced

Applied troubleshooting skills to assist customers with CPAP devices and technical issues.

Client ManagementIntermediate

Handled customer orders, escalations, and billing updates to ensure client satisfaction.

Social Media ManagementIntermediate

Managed social networks such as Facebook, Instagram, TikTok, and YouTube to promote emerging artists.

Package & Customs TrackingIntermediate

Tracked domestic and international shipments, provided quotes, and completed customs documentation.

Technical Assistance

Experiencia

Technical and Customer Care Representative

SoClean Inc

2021 - 2025

Troubleshooting and assistance with cpap machine and cpap cleaners., Managed and tracked clients orders., Handled escalation department., Assisted updating billing information., Developed actions plans to reach weekly metrics.

Talent Acquisition

Sessions Live

2020 - 2021

Managed social networks (Facebook, Instagram, Tik Tok and YouTube)., Contacted emerging artist to show their talent around the world., Handled technical assistance to go live.