Versatile professional with experience in technical support, client management, and social media marketing.
Applied troubleshooting skills to assist customers with CPAP devices and technical issues.
Handled customer orders, escalations, and billing updates to ensure client satisfaction.
Managed social networks such as Facebook, Instagram, TikTok, and YouTube to promote emerging artists.
Tracked domestic and international shipments, provided quotes, and completed customs documentation.
SoClean Inc
Troubleshooting and assistance with cpap machine and cpap cleaners., Managed and tracked clients orders., Handled escalation department., Assisted updating billing information., Developed actions plans to reach weekly metrics.
Sessions Live
Managed social networks (Facebook, Instagram, Tik Tok and YouTube)., Contacted emerging artist to show their talent around the world., Handled technical assistance to go live.
FedEx
Tracked domestic and internationals packages., Provided quotes for international shipments, Handled customs paperwork.
High School Diploma
Intensive English Program
Customer Care Expert Certification
Multimedia Certification
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Supported technical operations for live streaming and device troubleshooting.