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Customer Support & Tech Specialist with diverse industry experience
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Competencies
Applied troubleshooting skills to assist customers with CPAP devices and technical issues.
Handled customer orders, escalations, and billing updates to ensure client satisfaction.
Managed social networks such as Facebook, Instagram, TikTok, and YouTube to promote emerging artists.
Tracked domestic and international shipments, provided quotes, and completed customs documentation.
Supported technical operations for live streaming and device troubleshooting.
Education
Languages
Summary
Versatile professional with experience in technical support, client management, and social media marketing.
Key Achievements
- Managed client orders and escalations, ensuring efficient resolution at SoClean Inc.
- Directed social media campaigns and supported live events for emerging artists at Sessions Live
- Tracked and managed international shipments and customs paperwork at FedEx
Experience
Technical and Customer Care Representative
Troubleshooting and assistance with cpap machine and cpap cleaners., Managed and tracked clients orders., Handled escalation department., Assisted updating billing information., Developed actions plans to reach weekly metrics.
Talent Acquisition
Managed social networks (Facebook, Instagram, Tik Tok and YouTube)., Contacted emerging artist to show their talent around the world., Handled technical assistance to go live.
Tracking Specialist and Virtual Assistant
Tracked domestic and internationals packages., Provided quotes for international shipments, Handled customs paperwork.