Experienced in client communication, technical troubleshooting, and legal data management with a focus on bilingual support.
Provided multi-channel support using phone, email, chat, and live apps, fluent in English and Spanish.
Utilized Shopify, Amazon, and Walmart platforms for support and order management.
Applied Excel, Word, Outlook, and PowerPoint skills for documentation, communication, and reporting.
Handled sensitive client data securely and maintained compliance during legal service support.
Lake Legal Services Fresh Start
Conducted client interviews regarding immigration cases including T-visa, U-visa, and VAWA., Managed sensitive client data with discretion while maintaining compliance standards., Provided customer support in English and Spanish to individuals navigating complex legal processes.
BPO Innovation
Conducted outbound calls to generate and qualify leads for service offerings., Set virtual appointments and handled administrative tasks for clients., Delivered support services via email and scheduling platforms.
Nearsol
Provided billing support and technical troubleshooting for U.S. electricity service customers., Sold damage insurance plans and enrolled clients into value-added services., Temporarily promoted to Team Supervisor for 3 months, leading daily operations and coaching agents.
Conduent
Tracked domestic and international shipments., Resolved billing disputes, customs-related issues, and lost package claims., Assisted customers with documentation and dispute resolution processes.
Law
High School
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Engaged in outbound calling, lead qualification, and appointment setting for service offerings.
Alorica
Delivered phone and email support for U.S. clients regarding park access, event packages, and promotions., Processed refunds, ticket disputes, and billing concerns., Upsold products and packages, contributing to monthly sales targets.
