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Customer Support Specialist with 5+ years in B2B and legal services
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Competencies
Provided multi-channel support using phone, email, chat, and live apps, fluent in English and Spanish.
Utilized Shopify, Amazon, and Walmart platforms for support and order management.
Applied Excel, Word, Outlook, and PowerPoint skills for documentation, communication, and reporting.
Handled sensitive client data securely and maintained compliance during legal service support.
Engaged in outbound calling, lead qualification, and appointment setting for service offerings.
Education
Languages
Summary
Experienced in client communication, technical troubleshooting, and legal data management with a focus on bilingual support.
Key Achievements
- Conducted comprehensive client interviews and managed sensitive data in immigration legal services.
- Supported and resolved billing, shipment, and technical issues for diverse U.S. customer bases across various companies.
- Led daily operations and coached agents during temporary promotion as Team Supervisor at Nearsol.
Experience
Intake Specialist
Conducted client interviews regarding immigration cases including T-visa, U-visa, and VAWA., Managed sensitive client data with discretion while maintaining compliance standards., Provided customer support in English and Spanish to individuals navigating complex legal processes.
Account Executive
Conducted outbound calls to generate and qualify leads for service offerings., Set virtual appointments and handled administrative tasks for clients., Delivered support services via email and scheduling platforms.
Customer Service Representative
Provided billing support and technical troubleshooting for U.S. electricity service customers., Sold damage insurance plans and enrolled clients into value-added services., Temporarily promoted to Team Supervisor for 3 months, leading daily operations and coaching agents.
Customer Service Representative
Tracked domestic and international shipments., Resolved billing disputes, customs-related issues, and lost package claims., Assisted customers with documentation and dispute resolution processes.
Customer Service Representative
Delivered phone and email support for U.S. clients regarding park access, event packages, and promotions., Processed refunds, ticket disputes, and billing concerns., Upsold products and packages, contributing to monthly sales targets.