Dynamic professional with extensive experience in project management, customer service, and operations across diverse industries. Proven track record of exceeding targets, streamlining processes, and delivering exceptional client support.
Proficient in planning, executing, and completing projects on time and within budget while maintaining quality standards.
Extensive experience in handling client inquiries, escalations, and retention, ensuring high customer satisfaction.
Effective in verbal and written communication across diverse roles, including client interactions and team coordination.
Skilled in assigning and routing service technicians efficiently based on availability and urgency.
Axelrad Ventures LLC
Airbnb management (answering live chat and calls from guests, scheduling cleanings). Cold calling (calling prospect to offer lending). Project manager assistant (in charge of answering emails and calls from all the companies). Digital Marketing & SEO (building blogs, SEO work, Facebook posting)
Quick Staffers
Call dispatching (answering inbound calls from HVAC and plumbing clients, collecting service details). Scheduling & routing (assigning technicians based on availability, location, and urgency). Emergency coordination (prioritizing urgent HVAC and plumbing service requests). Client communication (appointment confirmations, updates, reschedules, follow-ups). Field coordination (real-time communication with technicians, job status tracking). CRM & job management (updating work orders, client information, service notes)
COMPLETE SOLAR
Oversees planning, execution, and completion of solar installation projects.. Ensuring adherence to schedules, budgets, and quality standards.
TSI
Graphic Design
Business Administration
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Case Management: Organizing and maintaining case files, including documents and evidence.. Legal Research: Researching statutes, regulations, and case law to support case preparation.. Document Preparation: Drafting legal documents such as pleadings and motions.. Client and Witness Interaction: Interviewing clients and witnesses, and summarizing their statements.. Trial Preparation: Preparing trial materials, coordinating schedules, and organizing exhibits.. Administrative Support: Filing court documents, managing calendars, and ensuring smooth communication.
