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Project Coordinator at COMPLETE SOLAR
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Competencies
Proficient in planning, executing, and completing projects on time and within budget while maintaining quality standards.
Extensive experience in handling client inquiries, escalations, and retention, ensuring high customer satisfaction.
Effective in verbal and written communication across diverse roles, including client interactions and team coordination.
Skilled in assigning and routing service technicians efficiently based on availability and urgency.
Education
Summary
Dynamic professional with extensive experience in project management, customer service, and operations across diverse industries. Proven track record of exceeding targets, streamlining processes, and delivering exceptional client support.
Key Achievements
- Successfully managed and completed solar installation projects adhering to schedules, budgets, and quality standards.
- Handled diverse roles including property management, dispatching, and customer support, demonstrating adaptability.
- Exceeded sales targets and built strong client relationships as a Sales Representative at Convergys Nicaragua.
- Provided comprehensive virtual assistance, supporting business operations across multiple channels.
Experience
Property Management
Airbnb management (answering live chat and calls from guests, scheduling cleanings). Cold calling (calling prospect to offer lending). Project manager assistant (in charge of answering emails and calls from all the companies). Digital Marketing & SEO (building blogs, SEO work, Facebook posting)
Dispatcher
Call dispatching (answering inbound calls from HVAC and plumbing clients, collecting service details). Scheduling & routing (assigning technicians based on availability, location, and urgency). Emergency coordination (prioritizing urgent HVAC and plumbing service requests). Client communication (appointment confirmations, updates, reschedules, follow-ups). Field coordination (real-time communication with technicians, job status tracking). CRM & job management (updating work orders, client information, service notes)
Project Coordinator
Oversees planning, execution, and completion of solar installation projects.. Ensuring adherence to schedules, budgets, and quality standards.
Virtual Assistant
Worked in all business channels: calls, emails, chat, back office.. Provided support to new representatives.. Handled escalation.
Sales Representative
Consistently exceeded sales targets and quotas.. Demonstrated exceptional negotiation and closing skills.. Proven track record of building and maintaining strong client relationships.
Customer Support and Retention Specialist
Assisted team leaders with reports. Handled escalations, calls, and emails.
Case Manager
Serves as the first point of contact for potential clients.. Gathers initial client information to determine case suitability.. Schedules consultations with attorneys or legal staff.. Collects necessary documents or evidence from clients.. Inputs client details into the firm's management system.. Follows up to ensure clients complete the intake process.
Case Manager
Case Management: Organizing and maintaining case files, including documents and evidence.. Legal Research: Researching statutes, regulations, and case law to support case preparation.. Document Preparation: Drafting legal documents such as pleadings and motions.. Client and Witness Interaction: Interviewing clients and witnesses, and summarizing their statements.. Trial Preparation: Preparing trial materials, coordinating schedules, and organizing exhibits.. Administrative Support: Filing court documents, managing calendars, and ensuring smooth communication.