Experienced customer service representative with over two years of remote call center experience, fluent in English and French, with strong communication and escalation skills.
Provided customer support in a call center setting, addressing customer needs and resolving issues efficiently.
Utilized English and French language skills (C1 level) to communicate effectively with diverse customers.
Carried out customer service activities remotely over more than a year, maintaining productivity and engagement.
Applied empathetic communication techniques and managed escalation situations to de-escalate customer conflicts.
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